After working for almost a year at UC Berkeley on the Marie Curie project of coping during public service delivery, I will present the new findings at the UC Berkeley Center for the Study of Law & Society Center in the Selznick Seminar Room, devoted to Philip Selznick. In the presentation, I will discuss 1) a new conceptualization of coping, grounded in 30 years of coping literature, 2) reasons for choosing particular coping strategies and 3) the development of a novel survey measurement instrument of 7 coping strategies (ranging from being proactive to becoming aggressive to clients).

CSLS SUMMER SPEAKER SERIES
A Series of Talks by CSLS Visiting Scholars

SELZNICK SEMINAR ROOM, 2240 PIEDMONT AVE,  3:00 P.M. to 4:15 P.M.

Moderator, CSLS Director Jonathan Simon 

WEDNESDAY, JULY 2nd at 3 p.m.

Lars Tummers, Erasmus University Rotterdam

“How Do You Cope with Stress at Work? Developing and Validating a Model for Coping During Public Service Delivery”

This presentation focuses on how frontline workers cope with stress when delivering services to their clients. Consider an insurance physician who has to reassess a huge number of clients receiving a work disability benefit. Will he cope with this high workload by becoming less thorough, handling reassessments quicker? Or will he cope by talking to his manager, arguing that he should receive more time to preserve high quality reassessments? This real-world example shows that frontline workers can cope with stress during public service delivery in various ways. In this research project, financed by the European Commission (FP7 Marie Curie Fellowship), Lars Tummers, Michael Musheno and Victor Bekkers systematically study coping during public service delivery. In the presentation, I will discuss 1) a new conceptualization of coping, grounded in 30 years of coping literature, 2) reasons for choosing particular coping strategies and 3) the development of a novel survey measurement instrument of 7 coping strategies (ranging from being proactive to becoming aggressive to clients).

 

CSLS SUMMER SPEAKER SERIES

Thursday, June 12 – Sarah Igo, Vanderbilt University. “Discovering the ‘Surveillance Society’”

Thursday, June 19 – Barbora Hola, VU University Amsterdam. “Vertical Inconsistency of International Sentencing – Case Study of ICTR (International Criminal Tribunal for Rwanda) and Rwanda Ordinary Courts”

Wednesday, July 2 – Lars Tummers, Erasmus University Rotterdam. “How Do You Cope with Stress at Work? Developing and Validating a Model for Coping During Public Service Delivery”

Thursday, July 10 – Jason Anastasopoulos, Harvard University. “(When) Immigrant Race Matters: The Effect of Immigrant Race and Place on Support for Immigration Restriction”

Thursday, July 17 – Ashley Rubin, Florida State University. “Becoming a Deviant Prison: A Neo-Institutional Theory of Organizational Deviance”

Thursday, July 24 – Kathleen Sullivan, CSU, Los Angeles. “Oceanic Natures: The Role of Technocratic Governance​ in the Proliferation of Coastal Zone Marine Protected Areas”

Thursday, July 31 – Laverne Jacobs, University of Windsor Law School, Canada. “Do ‘Disabled’ Voices Make a Difference?:  Exploring Equality and Fairness in the Enactment of Accessibility Standards”

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