Red tape is one of the most often-mentioned nuisances of citizens about government. However, there is a dearth in red tape research focusing on citizens. Therefore, our first goal was to study the effects of red tape on citizen satisfaction. Next to this, we studied which other individual factors may change this relationship. To reach these two goals, we designed an experiment in which 179 subjects participated. Experiments are still relatively rare in […]

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Philip Rocco (University of California, Berkeley) and I developed a new article on how frontline workers cope with e-government reforms, specifically the Affordable Care Act (or ‘Obamacare’). It has been published in Public Administration Review and is entitled “Serving Clients When the Server Crashes: How Frontline Workers Cope with E-Government Challenges“. Furthermore, Philip Rocco developed a PAR-podcast, which takes you through the story in a mere 10 minutes!   Abstract Implementing e-government in […]

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Together with prof. dr. Michael Musheno (University of California, Berkeley), prof. dr. Victor Bekkers (Erasmus University Rotterdam) and Evelien Vink MSc (Erasmus University Rotterdam), I developed an article on how frontline workers, such as teachers and social workers, cope with stress at work. The article has been published in the Nr. 1 journal in the field of Public Administration worldwide: the Journal of Public Administration, Research & Theory, published by Oxford University […]

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Are you – or know students who are - interested in a high-quality two-year Master Programme in Public Administration & Organizational Science? Check out the “Research Master in Public Administration and Organizational Science”, a joint program by Utrecht University, Erasmus University Rotterdam, Free University Amsterdam, Tilburg University and Radboud University Nijmegen. The Master program is coordinated by central coordinators Prof. dr. Albert Meijer and Prof. dr. Paul ‘t Hart. Next to this, university-specific coordinators are Prof. […]

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Together with profs. Victor Bekkers, Sandra van Thiel and Bram Steijn, I developed an article on work alienation and policy alienation and their effects on behavior on the job. The article, entitled “The effects of work alienation and policy alienation on behavior of public employees” has now been accepted for publication in Administration & Society! We were interested in studying to what extent work alienation and policy alienation resulted in negative behaviors on […]

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Montgomery van Wart, Lotte Bogh Andersen, Mila Gasco and I have developed a panel for the next IRSPM-conference in Birmingham, entitled “Contemporary Leadership Issues: Managing people, change & innovation”.  If you have any papers relevant for this leadership panel, we would love to receive an abstract. This IRSPM panel will be used to develop a joint research program on the topic of leadership, innovation and change, including international publication opportunities […]

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The book “Policy alienation and the Power of Professionals” is going digitial. It is now available as an e-book on Google Play! Next to this, the first chapter can be downloaded for free via Edward Elgar. Furthermore, the paper version is available via among else Amazon, ebay and bol.com. Description of the book: Policy alienation (in Dutch: Beleidsvervreemding) refers to a framework which examines the experiences of governmental employees with new policies they have […]

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After working for almost a year at UC Berkeley on the Marie Curie project of coping during public service delivery, I will present the new findings at the UC Berkeley Center for the Study of Law & Society Center in the Selznick Seminar Room, devoted to Philip Selznick. In the presentation, I will discuss 1) a new conceptualization of coping, grounded in 30 years of coping literature, 2) reasons for choosing […]

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Call for papers for the Social Innovation Research Conference (SIRC). Title: Innovations in public and social policy and in public services delivery.  Hosted by the School of International Affairs and Public Affairs Fudan University, Shanghai, China 21st – 22nd May 2015 Sponsors the American Society for Public Administration (ASPA), the International Research Society for Public Management (IRSPM), the Learning from Innovation in Public Service Environments Programme of the European Union (LIPSE), the Centre […]

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CALL FOR PAPERS for the International Public Management Journal (IPMJ). Symposium: State-of-the-art in public management research methods. Public management scholars have always been eager to borrow theories from other disciplines to enrich understanding of public management practices (Raadschelders, 2013). However, public management scholars have been lagging behind in their knowledge and utilization of methods from other fields (Gill & Meier, 2000; Lee et al., 2012; Kelman, 2005). We believe that public […]

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