After working for almost a year at UC Berkeley on the Marie Curie project of coping during public service delivery, I will present the new findings at the UC Berkeley Center for the Study of Law & Society Center in the Selznick Seminar Room, devoted to Philip Selznick. In the presentation, I will discuss 1) a new conceptualization of coping, grounded in 30 years of coping literature, 2) reasons for choosing […]

Public professionals often face conflicts during implementing public policies. For instance, their manager may ask them to work swiftly and follow the rules, while their clients want their situation to be taken into account. Prof. Bekkers, prof. Steijn, Vermeeren MSc and I use a novel approach by conceptualizing and measuring role conflicts on the policy level, thereby linking policy implementation and psychology research. We construct and test scales for policy-client, policy-professional and organizational-professional role conflicts. […]