I developed a new article on relating coping and job performance. It has been published in the Journal of Public Administration, Research & Theory (the nr. 1 journal in Public Administration) and is entitled “The Relationship Between Coping and Job Performance” (Open access!). Abstract Workers on the frontline of public service, such as teachers and social workers, cannot provide unlimited support to all their clients, because of among else scarce time and money. […]

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How do public professionals cope with stress? Police officers, social workers, teachers and physicians often face high workloads while having few resources and limited time per client. Therefore, they often face severe stress. The goal of this Marie Curie project was to understand how these workers cope with this stress, and how this affects their clients (which are for instance students, unemployed people or citizens). To achieve this goal, we have conducted various studies. These include: A systematic review of […]

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Philip Rocco (University of California, Berkeley) and I developed a new article on how frontline workers cope with e-government reforms, specifically the Affordable Care Act (or ‘Obamacare’). It has been published in Public Administration Review and is entitled “Serving Clients When the Server Crashes: How Frontline Workers Cope with E-Government Challenges“. Furthermore, Philip Rocco developed a PAR-podcast, which takes you through the story in a mere 10 minutes!   Abstract Implementing e-government in […]

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Together with prof. dr. Michael Musheno (University of California, Berkeley), prof. dr. Victor Bekkers (Erasmus University Rotterdam) and Evelien Vink MSc (Erasmus University Rotterdam), I developed an article on how frontline workers, such as teachers and social workers, cope with stress at work. The article has been published in the Nr. 1 journal in the field of Public Administration worldwide: the Journal of Public Administration, Research & Theory, published by Oxford University […]

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